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If you cancel any rental gear from our store:
- Cancellation of rental gear till 15 days before booking window closes- get full monetary refund back on your payment method after 4% transaction charges deducted.
- Cancellation of rentals from 15 days till booking window closes— get 50% monetary refund back on your payment method
- No refund after the booking window closes. No refund for cancellations at basecamp including backpacks.
- No size changes allowed at basecamp. No refund provided for such cancellations.
- No offline rentals are available.
- Gears/rental amount can not be changed/used for other gears at basecamp.
- If you come back from the middle of the trek due to ill health or disciplinary reasons or your personal reasons- no refund.
- If a trek is called off by Indiahikes due to any reason before the trek starts, get a full monetary refund back on your payment method.
- If a trek is called off by Indiahikes once the trek starts due to any reason, get monetary refund for the number of days remaining of the trek.
- If the returned gear is damaged — Appropriate fine according to the extent of damage will be charged. The extent of damage will be decided by the Store Incharge only. If the deposit amount is not sufficient, you will be required to pay the remaining cost.
- If the trekker loses any of the rental gear — Appropriate fine equivalent to the value of the gear will be charged. If the deposit amount is not sufficient, you will be required to pay the remaining cost.